Privacy & Trust

Privacy Policy

Last updated: August 6, 2026

At Rinraya, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website, book services with us, and tell you about your privacy rights.

1. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: includes first name, last name, or similar identifier.
Contact Data: includes billing address, email address, and telephone numbers.
Booking Data: details about appointments, services requested, and branch preferences.
Financial Data: payment details, deposit confirmations, and uploaded bank slips for bookings.
Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location, and browser plug-in types.

2. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To register you as a new customer and manage your appointments.
To process payments, manage fees, charges, and verify deposit slips.
To notify you about changes to our service or your booking details.
To administer and protect our business and this website.
To deliver relevant website content and measure the effectiveness of our services.

3. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees and third parties who have a business need to know.

All information you provide to us is stored securely, and payment/booking communications are encrypted using secure sockets layer (SSL) technology.

4. Data Retention & Third Parties

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

We may share your data with trusted service providers to run our booking system and payment validation services. We do not sell or lease your personal information to third parties.

5. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, or object to processing.